Gigmaster’s response: “Your star rating based on the results of the client review survey that we send to each of your clients after an event. The survey asks your clients to rate you on a scale of 1 to 5 (5 being the highest) in 5 areas: overall satisfaction, professionalism, accommodating, talent, and likelihood to recommend to others. We total the points for each area and create an average that translates to your star rating.”